Receive Link
You will need to receive a link from a text message or email. This will recover your account or create it.
I still didn't receive a link
If it's your first scan with us then you may have to wait a couple days for your account to be created and a text message will be sent when it's ready.
Otherwise we might have your contact information incorrect. Contact us below and provide details about your scan so that we can verify your identity.
Incorrect date of birth
Common reasons for incorrect date of birth:
- The clinic may have recorded your date of birth incorrectly
- The account might be registered to a family member. Try their date of birth.
- For a care giver, enter the date of birth of the person you are caring for.
Please check the above and if you are still having trouble contact the clinic and ask to update your date of birth.
Keywords: Activate, forgot password, lost password, logging on in, reset password